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Shipping Policy
Shipping
|
|
Cost |
Ships from warehouse in: |
Delivered in: |
|
Standard Shipping |
By Weight |
3-5 business days |
2-5 business days after date shipped |
|
Priority Shipping |
By Weight |
1-2 business days |
2-3 business days after date shipped |
|
International Shipping |
By Weight |
3-5 business days |
10-21 business days after date shipped |
*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our returns policy below.
evening star is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.
Order Status
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
International Orders
To ship internationally, simply update your country at the bottom of the site page.
We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. evening star assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Please note all prices on product listings are in USD.
Return Policy
What is your return policy?
We offer free returns and exchanges within 14 days of purchase on full price items. Once we receive your return undamaged and with the original tags attached, we'll process a refund to your original form of payment.
To start a return, please email info@shopeveningstar.com (you will be responsible for $5 return fee)
For an exchange or full refund items must be sent back within a 30 day window from the date of shipment of the goods with the above qualifications being met.